automatic call routing training description
  • aim

To provide a general level of knowledge and gain practical competencies in building an automatic classification model for call routing application.

  • duration : 1 day
  • audience
  • voice application developers
  • project managers
  • pre-requisites

statistical language models training is a mandatory pre-requisites for this training

  • topics

The training covers the following topics:

  • advantages of building an automatic call routing application
  • principles of automatic classification
  • process for building an automatic classification model
  • testing of the classification model
  • evaluating overall performance of an natural language call routing system
  • updating a natural language call routing application
  • optimizing a natural language call routing application
  • delivery method: presentations and practical sessions
  • languages: English, French